1.Which countries and regions do you ship to?
We are happy to ship goods around the world, but unfortunately, due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine,, Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Israel，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland.
2.Can I change the receiving address of the order?
We aim to pack and ship out your order as quickly as possible. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address.
3.What are unigiftshop’s shipping options?
We take pride in providing a range of secured local and worldwide shipping options. We are happy to offer three shipping methods: Standard Shipping, Expedited Shipping, and Urgent Shipping. Please note that the time frame in Shipping & Returns policy is stated in business days, excluding weekends and public holidays. If you want to upgrade your shipping method after the order is placed, please contact our customer service team. We will assist you accordingly.
4.How to change or cancel the order after submitting the order?
Production of your personalized item will begin immediately after we processed your order. Please contact our customer service immediately via Messenger or drop us an email at service@megacustom.com. We will stop the order if it is still possible. If your request of change or cancel order is over 24 hours since it's placed, and the order is already in production, a 30% of the item amount will be charged. We do aim to ship your orders as soon as possible. Therefore, your order may already be in transit. In this case, unfortunately we will not be able to change or cancel your order. However, please contact our customer service team, who will do their best to accommodate your request.
5.How can I change my inscription?
If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra 30% re-personalized fee.
6.Return policy (99 Days Return)
If you are unsatisfied with your product upon receiving it, Please don't hesitate to contact our customer service team via service@megacustom.com. We would be happy to issue a replacement or a refund according to our 99 days of Return Policy. Please get in touch with us if you are not satisfied with the solution provided. Our customer service will assist you with alternative options.
7.I'm missing an item from my order, what should I do?
We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can.
8.I received an incorrect item, what should I do?
We are sorry to hear that your order is faulty! If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with your chosen personalization. If the mistake is ours, we are happy to rectify our mistake and offer a free replacement item for you. We will assist you with any issues, please don’t hesitate to contact our customer service team and include Your Order Number, photos of the incorrect item. Please help to explain how the item was supposed to look like. Rest assured that we will resolve this issue for you as quickly as we can.
9.How long will it take to process my order and receive my order?
Our delivery time includes processing + shipping time. Each product is custom-made and will be shipped within 3 to 7 working days from the order date. The estimated shipping date varies from the shipping method you selected and is provided on the item page. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.
1.Do you have cash on delivery (COD) service?
Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.
2.What payment methods can I choose?
We accept all major payment methods, including PayPal, Afterpay, Credit Card, and Debit Card. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.
3.I have been issued a refund but the fund are not in my bank account,what now?
All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)
4.How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure your information, please consult our Privacy Policy.
See more:Privacy Policy.
